Returns & Refunds

We maintain a No returns or refunds policy except in the case of transit damage.

Damaged Items

If your candle arrives damaged, please notify us within 24 hours of delivery to qualify for a replacement or refund:

1. Contact: Send a video of the damage via WhatsApp to +91 9900091752.

2. Resolution: We will arrange a pickup and initiate your refund or replacement within 48 hours.

Note: To ensure eligibility, Please report any issues immediately upon unboxing. Products must be unused and undamaged. Items that do not meet these guidelines will not be eligible for a refund or exchange.

Refund Policy

• Original Payment: Refunds are processed back to your original payment method within 7–10 business days of approval.

• COD Orders: Please provide your bank details via email or phone to receive your refund.

• Special Offers: Items purchased under a special offer are eligible for exchange only.

• Promo Codes: Once a promo code is used, it cannot be refunded or reused if the order is cancelled.

Returns & Exchanges

How to Process Your Return

To start a request, contact our care team within 24 hours:

• Phone/WhatsApp: [+91 9900091752]

• Email: [care@lasub.in]